Privacy Policy

Privacy Policy

Notice at Collection (California Residents)

California Notice of Collection of Personal Information: CareTria ,, Inc.(“CareTria,” “we,” “our,” or “us”) is committed to respecting your privacy. We collect the information described below under “TYPES OF PERSONAL INFORMATION COLLECTED BY CARETRIA BY CATEGORY” for the business and commercial purposes described below under “How the Information Is Used.” To learn more about exercising your California Privacy Rights please review the “Your Rights Under the CCPA” section below.

Privacy Policy

This Privacy Policy applies to you as a visitor (“you,” “your,” “Visitor”) of the CareTria.com website located at https://www.CareTria.com (the “Site”). The Site is intended for a United States audience. Any information you provide, including medical information, and information we collect when you visit the Site, (“Your Information”) will be transferred to, and processed, by a computer server within the United States. This Privacy Policy (this “Policy”) is designed to answer questions to help you understand how CareTria uses Your Information. You must be at least 18 years of age to use the services on the Site.

Why We Collect Information

CareTria provides distribution and product replacement services, marketing services to the pharmaceutical, biotechnology and life sciences industries, and to other healthcare related organizations and businesses, including manufacturers of over-the-counter medications, and prescription drug products (“OTC and Rx Products”) and online ordering of OTC Products, medical devices, and other healthcare products to pharmacists, physicians, wholesaler, distributor, and other healthcare professionals. CareTria’s marketing and distribution services include direct mail, direct-to-consumer and direct-to-practitioner programs, kit design and assembly, web-ordering, e-survey programs, e-sampling, fulfillment, telemarketing services, and inside sales services. CareTria may use Your Information to design better services for you, such as customized offers for your personal and/or professional interests.

What Information is Collected

We may collect both personally identifiable information (such as contact, financial, including credit card information, and demographic information) and non-personally identifiable information (“Traffic Data,” as described below), when you participate with the following:

• Discount Coupons or cards requested for the purchase of OTC or Rx Products;
• Rebate Coupons or cards requested for the purchase of OTC or Rx Products;
• Rebate Checks or cards in connection with OTC or Rx Products you bought;
• Trial Samples requested for OTC Products;
• Survey requests and your submitted responses;
• Information you request about OTC or Rx Products;
• Your participation in a Research Project we coordinate for one of our Pharmaceutical Company clients;
• Enrollment in Patient Assistance or Product Replacement Programs, we coordinate for one  one of our Pharmaceutical Company clients;
• Requesting a drug, medical device, literature or other healthcare (and related) products available on MySampleCloset.com® or other CareTria websites;
• Inside Sales Programs; or
• Online Order Services

Through your participation in those programs above, we may collect your name, age, address, telephone number, e-mail address, and any applicable enrollment or registration passwords. We may also collect your medical information, as applicable, as you provide not only to any of the above programs, but also to our business partners such as Pharmaceutical Companies and Health Care Organizations, when you register or enroll on their websites for offers and programs that CareTria has been contracted to fulfill on their behalf.

Your Information may also be collected when you register on CareTria’s Website (www.CareTria.com). CareTria’s registration form may change from time to time. CareTria’s registration form may require you give us basic contact information (such as your name, mailing and e-mail address) and some demographic information (such as your zip code, age and gender). Although we may request additional demographic information at the time of registration, we need only the information marked “required” in order for you to take advantage of the promotional offers in which you may be interested.

We retain Your Information only as long as is reasonably necessary to fulfill the disclosed uses, comply with legal obligations, or as otherwise permitted by law. Specific retention periods for each category are listed in the table below.

How the Information Is Used

CareTria uses Your Information for the following purpose:

(a) providing you information, discount coupons, rebate coupons, rebates, trial samples, prescription refill reminders and other marketing and non-marketing communications relating to OTC and/or Rx Products;

(b) responding to your requests;

(c) completing your order or purchasing transactions; and,

(c) generally communicating with you.

CareTria only uses or discloses Your Information as you authorize or as permitted by law. When you register on MySampleCloset.com® or interact with the MySampleCloset platform in other ways, CareTria collects certain additional personal information, which  may include your name, address, phone number and email address. Additional information may include demographic, educational and professional information (state licensure numbers and DEA numbers), which may later be used for the specific purpose of credentials verification for specific sample programs, marketing, educational or detailing campaigns offered by CareTria or its business partners.

CareTria engages in e-mail and direct mail marketing on behalf of Pharmaceutical Companies and Health Care Organizations. E-mail or direct mail address lists for these marketing campaigns are compiled from information you provide, as set out above and/or based upon information gathered by Pharmaceutical Companies or Health Care Organizations. CareTria sends you e-mail messages or a direct mail communications as part of a CareTria marketing campaign for those Pharmaceutical Companies or Health Care Organizations, because you chose to be included on those communications. You may choose not to receive future e-mail or direct mail communications from us at any time by following the Opt-Out Policy below.

When you visit our Site, we may automatically collect general anonymous information, such as the date and time of your visit, pages you visited, and “cookie” information from your browser to identify your computer and provide us with a record of your visits to our Site (collectively, “Traffic Data”). The internet browser you use provides the technology used to gather “cookie” information. You may turned off that tracking by setting your browser’s preference buttons. Traffic Data helps us understand how our Site is used (e.g., most popular pages or sections peak activity times) and to plan future improvements to better meet your needs.

Certain cookies and tracking technologies may constitute “sharing” as defined under California law. We honor opt-out preference signals (Global Privacy Control) and provide cookie management options.

With Whom Information is Shared

CareTria will not share Your Information, except as you authorized, as permitted by applicable law, or as described below. CareTria may share Your Information with our business partners (Pharmaceutical Companies or Health Care Organizations) to customize marketing and non-marketing communications and provide you with information, discount coupons, rebate coupons, rebates, trial samples and prescription refill reminders relating to OTC and/or Rx Products in which you have expressed an interest by contacting us or our business partners. CareTria may share Your Information confidentially with its third-party service providers that perform work for us. These third-party service providers are not authorized to use or disclose Your Information for any purpose other than to perform services on CareTria’s behalf. CareTria will only disclose Your Information to the Pharmaceutical Companies or Health Care Organizations, CareTria employees, and third-party service providers who require such information for the purposes set out above.

CareTria may be called upon to release Your Information in response to a court order, subpoena, search warrant, or law, or upon request of a regulatory or investigative agency. CareTria’s cooperation in responding to such requests includes notice of the sensitivity of the information that is being sought or provided. CareTria also reserves the right to cooperate with law enforcement authorities in the investigation and prosecution of users who violate our rules or who otherwise engage in harmful or illegal behavior via our websites.

Our Site may include links to third-party websites not under CareTria’s control. These linked sites are provided as a convenience and may include privacy policies or terms of use that differ from CareTria’s site. CareTria has no responsibility or liability to you in connection with your visits to linked sites, or any information disclosed, collected, or used by such third-party websites. If you link to those sites, you are encouraged to review the privacy polices those sites maintain.

Security of Your Information

CareTria is committed to ensuring the Your Information’s security. Our success in designing useful products and services depends on your willingness to participate in our programs. CareTria’s business methods include strict policies on the storage, transmission and use of data that includes personal information. Our standard operating procedures are designed to secure such information in accordance with applicable law and industry standards. Notwithstanding CareTria’s efforts, you should be aware there is some risk unauthorized third parties engaging in illegal and deceptive practices may cause the loss, misuse or alteration of Your Information.

Opting-Out

If CareTria has collected Your Information and you are no longer interested in receiving our services, you may withdraw your authorization at any time. To opt-out, send a written notice, including the name of the program, product or service from which you wish to withdraw, to CareTria Health, Inc., Attention: Privacy Officer, One Healthcare Way, Lakewood, New Jersey 08701. CareTria will process Your election to opt-out as soon as possible upon receipt. Please be sure to include the name of the program, product or service from which you are opting out. Also, if some other organization or entity collected Your Information, you must contact that entity directly with your opt-out request.

Correcting or Updating Information

If you would like to correct or update any of Your Information, please write to us at CareTria Health, Inc., Attention: Privacy Officer, One Healthcare Way, Lakewood, New Jersey 08701. Please be certain to include the name of the program, product or service in question.

Changes in Privacy Policy

CareTria reserves the right, at any time and without notice, to add to, update, change, modify or revise this Privacy Policy by posting such addition, update, change, modification or revision on our Site at www.CareTria.com. Any such addition, update, change, modification or revision will be effective immediately upon posting on the Site. CareTria reserves the right to use Your Information in accordance with the Privacy Policy that is in effect.

How to Contact Us

If you have any inquiries or comments about this Privacy Policy, please contact us at 1-888-564-7737 or write to us at

CareTria Health, Inc.
Attention: Privacy Officer
One Healthcare Way
Lakewood, New Jersey 08701.

Updated Effective Date – 2/1/2022

California Residents

THIS PRIVACY NOTICE, EFFECTIVE DECEMBER 5, 2025, AS REQUIRED BY THE California Consumer Privacy Act of 2018 (“CCPA”), SUPPLEMENTS THE ABOVE PRIVACY POLICY AND CONCERNS visitors, users, and others who reside in the State of California. (The following are addressed in the above privacy policy: HOW CARETRIA COLLECTS YOUR PERSONAL INFORMATION; USE OF YOUR PERSONAL INFORMATION; NON-DISCRIMINATION; CHANGES TO THIS POLICY)

California CareTria Employee and Applicant Privacy Notice

If you are an employee, contractor, or applicant, we provide a Notice at Collection describing categories of personal information collected, purposes, and retention periods.

TYPES OF PERSONAL INFORMATION COLLECTED BY CARETRIA BY CATEGORY

DISCLOSURES OF PERSONAL INFORMATION IN LAST 12 MONTHS

• CareTria does not collect information from minors.
• CareTria does not sell any information referenced above.
• In the preceding twelve (12) months, CareTria has not sold any information referenced above.
• Personal information does not include: Publicly available information from government records; De-identified or aggregated consumer information; health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) or similar state statutes; personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

YOUR RIGHTS UNDER THE CCPA

CCPA ACCESS RIGHTS

You have the right to request that CareTria disclose certain information to you about our collection and use of Your Information over the past 12 months. In order to preserve the data privacy of Your Information provided, we may require additional documentation for changes or access to that data. Once CareTria receives and confirms your verifiable consumer request, CareTria will disclose to you:

• The Personal Information categories CareTria collected about you.
• The Personal Information categories of sources that CareTria collected about you.
• CareTria’s business or commercial purpose for collecting, selling, or sharing that Personal Information.
• The categories of third parties with whom CareTria shared that Personal Information.
• The specific pieces of Personal Information CareTria collected about you (also called a data portability request).
• If CareTria disclosed Your Personal Information for a business purpose, identifying the Personal Information categories that each category of recipient obtained.

CCPA DELETION RIGHTS

You have the right to request that CareTria delete Your Information, subject to certain exceptions. Once CareTria receives and confirms your verifiable consumer request, we will delete it from our records, unless an exception applies. CareTria may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which CareTria collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of Our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise a right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if You previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will also will direct our service providers, third parties, and contractors with Your information was shared to delete it as applicable.

CCPA CORRECTION RIGHTS

You have the right to request correction of Your Information that is inaccurate that we maintain.

CCPA RIGHTS TO LIMIT SENSITIVE PERSONAL INFORMATION (“SPI”) USE

Some of the information you provide may be SPI under California law such as your health data, financial information, or professional licensure numbers. You have the right to limit SPI’s use and disclosure to only those purposes necessary to provide requested services.

CCPA AUTOMATED DECISION-MAKING RIGHTS

CareTria does not currently utilized automated decision-making software in its hiring or employment processes.

CCPA PORTABILITY RIGHTS

To exercise the access, data portability, deletion, correction, and SPI rights described above, please submit to us a verifiable consumer request by contacting us at 1-888-564-7737 or [email protected]. Only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a verifiable consumer request related to Your Information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows CareTria to reasonably verify you are the person about whom CareTria collected Personal Information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

CareTria cannot respond to Your request or provide You with Personal Information if CareTria cannot verify Your identity or authority to make the request and confirm the Personal Information relates to You.
CareTria will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

CCPA REQUESTS, RESPONSES, AND TIMING

CareTria will try to respond to a verifiable consumer request within forty-five (45) days of its receipt. If CareTria requires more time, CareTria will inform You of the reason and extension period in writing. CareTria will deliver Our written response by mail or electronically, at Your option. Any disclosures CareTria provides will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response CareTria provides will also explain the reasons CareTria cannot comply with a request, if applicable. For data portability requests, CareTria will select a format to provide Your Personal Information that is readily useable and should allow You to transmit the information from one entity to another entity without hindrance. CareTria does not charge a fee to process or respond to Your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If CareTria determines that the request warrants a fee, CareTria will tell You why CareTria made that decision and provide You with a cost estimate before completing Your request.

CCPA NON-DISCRIMINATION

We will not discriminate against you for exercising any of your CCPA rights. Other than as allowed by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods and services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives the CCPA permits that can result in different prices, rates or quality levels. We will provide those details for any applicable financial incentive program. You must opt-in prior to participating in such programs and may opt-out at any time.

RISK ASSESSMENTS & CYBERSECURITY AUDITS

CareTria will assess its high-risk data processing activities such as selling/sharing personal information, processing SPI, and, to the extent applicable, utilizing automated decision-making technology for significant decisions.